Shipping Policy

Thank you for shopping with our store. This policy explains how we ship your orders, the associated shipping costs, and important points after purchase.

Order Processing

Unless otherwise stated on our website, orders will be processed within 1 business day (excluding public holidays). Orders placed after midday, on weekends or public holidays may begin processing on the next business day. Once your order is dispatched, you will receive a confirmation email with tracking details immediately, if tracking is available for your selected shipping method.

Shipping Methods & Delivery Times

Available shipping options and estimated delivery times will be shown at checkout. Delivery times are only estimates and are not guaranteed. They start counting from the moment your order leaves our warehouse. Delivery timelines may be affected by carrier delays, weather conditions or other events outside our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery destination, order weight and the shipping option you select. Free standard shipping is available for eligible orders, as displayed on the checkout page.

Customs, Duties and Applicable Charges for the United Kingdom

Orders shipped to the United Kingdom may be subject to taxes, customs duties and import charges. Where applicable, these fees will be calculated and collected at checkout. If duties or taxes are charged at checkout, these amounts will be shown to you before you place your order. If these charges are not collected at checkout, they may be levied before or upon delivery and are the responsibility of the customer unless stated otherwise.

In some cases, additional import fees, customs duties, VAT, customs clearance fees or carrier handling charges may be due when your parcel arrives in the UK. Unless we explicitly state that duties and taxes are prepaid at checkout, these charges are determined by UK customs authorities and/or the carrier and must be paid by the customer.

Customs clearance procedures may also extend delivery times. We recommend reviewing your local import regulations before placing an order.

Customs, Duties and Applicable Charges for the European Union

Orders shipped to EU countries or territories may be subject to VAT, customs duties, import taxes, as well as carrier clearance or handling fees. Where applicable, applicable taxes, duties and import charges will be calculated and displayed to you at checkout before you complete your order. If these fees are not collected at checkout, they may be charged before or at delivery and are the responsibility of the customer unless otherwise specified.

If it is indicated at checkout that duties and taxes are prepaid, your order will ship once these amounts are settled, and no further import charges should be requested upon delivery. If prepaid duties and taxes are not indicated at checkout, you may be required to pay VAT, customs duties, import taxes, clearance fees or carrier handling charges before or when the parcel arrives.

Import charges are set by EU customs authorities and/or carriers and vary depending on destination country, product classification, product value, country of origin and shipping method. Customs processing may also impact delivery lead times.

Order Tracking

After dispatch, we will send you a confirmation email containing your tracking number and tracking link where available. Please note that there may be a short delay before the tracking system updates once you receive your tracking details.

Delivery Destinations

We currently ship to: Denmark, Bulgaria, Croatia, Hungary, Luxembourg, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Switzerland, Lithuania, Romania, the United States, Finland, the United Kingdom, the Netherlands, Portugal, and Spain.

For international orders, customs duties, import taxes and miscellaneous charges may apply, and customs delays can occur. Any charges due at checkout will be displayed before you complete your purchase.

Address Accuracy

Please double-check your delivery address carefully at checkout. Contact us promptly if you need to amend your address.

Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged or delayed, please get in touch with us and we will assist you to liaise with the carrier.

Order Modifications and Cancellations

Need to modify or cancel your order? Please contact us as soon as possible. We may be able to make changes before your parcel is dispatched. Once the shipment is in transit, no further adjustments can be made. If cancellation is possible, refunds for cancelled or delayed orders will be issued promptly back to your original payment method.

Have further questions?

You may reach our team at sales@xinyuetoy.com, or use the contact details listed in our Contact Information Policy.